SELECTING A PROJECT
It is important to pick a project you are inspired to knit and that is appropriate to your knitting level. All projects are marked with a knitting level as follows:
Level 1: This is good for a first time project. It is assumed you have the basics of casting on, knit and purl stitch, basic increasing and decreasing as well as casting off. If you are just learning these things, this level is the one to put your basics into action!
Level 1+: These projects are still very beginner, but may involve something like knitting on a circular cord(for blankets) or something else that we want to make the knitter aware of. Still can be a first project.
Level 2 : A good second project, if you are confident with the basics. An extra technique such as an easy cable, simple colorwork more stitch patterns, or extra shaping such as a cardigan.
Level 3: More experience required, comfortable with handling more advanced stitch patterns or colorwork.
Many customers have started with a Level 1, and progressed a level with each project. Others choose to keep it simple and keep with the easiest of projects(what we call "Zen knitting") . The choice is all yours!
PAYMENT
PAY WITH YOUR CREDIT CARD - you will be directed to the Paypal site and they will probably invite you to open a Paypal account, but you don't have to. There is a button to push to just pay for your purchase with your credit card without having to set up an account. IT'S EASY!!
We know some people don't like Paypal for their own reasons. We chose them because as a seller, it is the cheapest option for the volume we are doing. If we set up our own web accounts with the card companies we incur monthly fees and higher transaction commissions. Paypal is easy and affordable and we are able to pass those savings on to you.
RETURNS/REFUNDS
How quickly will my order ship?
We aim to have your order packaged and out to you within 48 hours. If there is any reason why that timeline is not possible you will be notified immediately.
What if my merchandise is damaged in transit to me?
If your merchandise is damaged in transit, replacement product(s) will be sent to you at no additional shipping charge. We must be advised within 72 hours of receipt of any damaged merchandise by emailing shipping@ knitweararchitects.com
Do you ship overseas?
Yes, we ship worldwide! Please email us with your items/info for costs.
For shipping we useCanada Post. We do offer the option of UPS Air ; for a quote after you place an order, please send an email to shipping@knitwear architects.com You will receive an email confirming your order at the time it is placed, and a second email containing the shipping information when your order is ready to ship.
Other FAQ's
What forms of payment do you accept?
We accept Visa & MasterCard.
How do Gift Certificates work?
To use a Gift Certificate for a mail order, we must receive the Gift Certificate before the order will ship.
Please keep in mind that gift certificates are NOT refundable!
Do I have to pay sales tax?
Orders shipped to Canadian addresses are subject to 5% GST. In British Columbia on needles only, an additional 7% PST must be applied. U.S. /International customers are excempt from GST or PST.
What if I want to do a special order?
Please email us at customerservice@knitweararchitects.com with your special order information. Please do not include payment information until you receive confirmation of your order from us.
What is the exchange rate?
Our orders are shipped out of Canada. For your convenience we offer a conversion tool you can use while shopping. This is an approximate guide and is not in any way connected or associated to the final total charged.
What will appear on my credit card?
Your credit card will be charged in the equivalent Canadian dollars. Your credit card statement will bill your in your card's currency, and should show you the amount in Canadian dollars that they converted from, based on the exchange rate at the time of the sale.
The exchange rate on my statement is different than the one I show at time of purchase, why?
Your total may be slightly different than the total you saw when completing purchase, since exchange rates are fluid. The exchange rate used by your bank may vary.
What happens if I have a return?
Please review the complete return policy for instructions on how to handle returns.
Can I return sales items, books, patterns, needles, or magazines?
No, sale yarn, books, needles, magazines, pattern collections and single patterns are not returnable.
Return Policy: Unused yarn in the original condition may be returned, with original receipt, for a refund within 30 days of purchase. Sale yarn, books, needles, magazines, pattern collections and single patterns are not returnable. The customer is responsible for shipping costs associated with returning yarn. Once we receive and process your return, you will receive an email advising you of the credit to your card used to make the purchase.
If any merchandise you receive is damaged in transit, we will reimburse you for any shipping costs associated with returning the damaged merchandise, as well as sending out replacement merchandise at no additional charge. We must be advised within 72 hours of receipt of any damaged merchandise.
Please send returns to:
All returns must include the following:
- A copy of the receipt
- Your shipping address
- Your email address
- Your phone number
We recommend insuring your returns for their full value as we are not responsible for packages damaged or lost in transit.
